Shipping and Delivery

Shipping & Delivery

How much is shipping?

Shipping is Free!

Mattresses orders for Peninsular Malaysia only.

 

When will my order arrive?

Orders are dispatched from our warehouse based in Selangor.

Orders except Mattresses and Baby Cot Sets , are usually delivered within 5-7 working days. There can be the occasional courier delay which may affect your delivery timeframe from time to time.

For Mattresses and Baby Cot Sets , our Customer Care team will contact you directly either by phone or email to arrange for delivery.

Will I get a tracking number?

An email for Confirmation of Dispatch will be sent to you which may include information to track your order delivery.

If you do not receive one, kindly email e-support@getha.com.my.

All orders require a signature on delivery, make sure the address specified by you during the order process is attended during business hours.

Which courier do you use?

For all items except Mattresses, we use SKYNET , CITY-LINK and POS LAJU.

Will my order be delivered during the weekends or holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays.

Please expect to receive your parcel on working days only.

Will I be able to cancel my order after the order has been dispatched?

Unfortunately, we are unable to process your request to cancel an order once the order has been dispatched.

Does GETHA offer international shipments?

At this point of time, international shipment is not available.

Can I pick up my order at GETHA Sleep Therapy Centres?

At this point of time, you may not pick up your order from our retail outlets.

What are your Mattress delivery schedule?
Kuala Lumpur Monday to Friday
Selangor
Terengganu Monday
Kelantan
Perak Wednesday
Penang
Perlis
Kedah
Johor Friday
Negeri Sembilan Saturday
Melaka