Warranty Care & Instructions

Warranty

Does all items sold on the Website include warranty?

No, not all items sold on the Website include a warranty. Only Mattresses, Baby Mattresses and Toppers are covered by a Limited Warranty.

What are the conditions of a Limited Warranty?

The Limited Warranty must be valid, all labels must be intact and the original purchase receipt will be required as proof of purchase.

What is the duration of my Limited Warranty?

Each Limited Warranty is valid from the date of purchase and lasts for the number of years stated against the product.

How do I receive Warranty service?

To receive warranty service, kindly contact us at e-support@getha.com.my with your proof of purchase, along with any additional information.

What is the Warranty service process?

With your cooperation, we will conduct an evaluation to examine if the Product is covered under its Limited Warranty. We will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product.

How long will this process take?

Once we have received the returned item, the process may take up to 30 days to complete and returned to you.

Are there any charges incurred by me?

The cost of repair will depend on the Warranty terms of each Product and the cost of transportation for repair is to be borne by you.

What is covered by the Limited Warranty?

The extent of the Limited Warranty covered by each product is described below.

What are excluded in the Limited Warranty?
  • Goods that are not covered under the Limited Warranty and customised Goods.
  • Goods that have been used inappropriately, abused, misused, mishandled, altered or cleaned improperly.
  • Normal wear and tear, consequential or incidental damages.
  • Goods that have been placed outdoors, under direct sunlight, or used for non-domestic purposes.
  • Goods deemed unsuitable for users’ intended purpose.
Where can I find out more?

To find out more on Warranty, you may visit our Terms and Conditions.
Alternatively, you may contact us at e-support@getha.com.my.

Mattress
10 Years Limited Warranty
  • Each mattress manufactured under license carries a 10 Years Limited Warranty period, under international bedding guidelines, against manufacturing defeats.
  • This limited warranty does not cover any bedding that has been soiled or burned, or has received obvious physical abuse or improper care to the fabric. The manufacturer reserves the right not to handle and items for repair if, in our opinion, they are in an unsanitary condition.
  • The cost of transportation for repair is to be borne by the buyer.
  • The limited warranty also does not apply to bedding that has been worn out due to abnormal use, and wear and tear over the years.
  • Any manufacturing defects arising within the first year of purchase will be repaired at no cost but cost of transportation shall be borne by the purchaser.
  • Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/10th of the current retail price multiplied by the number of years used, plus transportation charges.
  • In line with Getha’s ongoing research and commitment towards excellence, the Company reserves the right to substitute materials of equal quality, should the identical materials are not available at the time of repair or replacement.
  • Our Company will not be held responsible for repairs done outside of our factory.
  • Getha reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its option.
  • There is not a comfort or sleeping satisfaction guarantee, it covers manufacturing faults only. A bed that is not suitable to your comfort (i.e. too soft or too hard) is not a manufacturer’s warranty fault.
  • All mattress will show body impressions as the upholstery settles. This is not a structural defect covered by this limited warranty. The upholstery is intended to provide cushioning and body impression is unavoidable, body impressions of 1.5 inch or 38 mm is considered as normal.
Baby Mattress
5 Years Limited Warranty
  • GETHA Baby Mattress carries 5 years warranty period from the date of purchase, under international bedding guidelines, against sagging and manufacturing defects.
  • This warranty does not include the bedding and covering material that has been soiled or burned, or has been worn out due to abnormal use, or has received obvious physical abuse or improper care, or wear and tear over the years.
  • GETHA reserves the right to refuse service and invalidate this warranty when, upon inspection, the mattress is found to be in an unsanitary condition, or when the Product failure is due to causes other than defective manufacturing workmanship or materials.
  • Any manufacturing defects arising during warranty period, GETHA will repair or replace (at our opinion) the defective mattress within a reasonable period of time. If identical materials are not available at the time of repair, GETHA reserves the right to substitute materials of equal quality.
  • Any manufacturing defects arising within first year of purchase will be repaired at no cost. Should any manufacturing defects be discovered after first year, any repair will be charged on a pro-rated basis based on 1/5th of the current retail price multiplied by the number of years used respectively.
  • All transportation cost shall be borne by the customer.
  • We will not be responsible for repairs done outside of out factory.
  • In the event that we repaired or replaced or substituted mattress, this same warranty will continue from its original date of purchase.
Topper
5 Years Limited Warranty
  • Each mattress manufactured under license carries 5 years limited warranty on manufacturing defects from construction and raw materials including stitching, foam breakdown and layer separation.
  • This warranty covers the above under normal household / personal use and service for the entire warranty period.
  • The warranty is effective from the date of purchase by the original purchasing customer.
  • Proof of original purchase is required by filing the appropriate paperwork and to be sent back to the manufacturer.
  • Warranty is not transferrable.
  • This warranty does not cover damages due to negligence, abuse or improper assembly.
  • A latex topper, pad or mattress will soften naturally over its life, and this is not covered by the warranty.
  • Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/5th of the current retail price multiplied by the number of years used, plus transport charges.
  • All transportation cost shall be borne by the customer.
  • We will not be responsible for repairs done outside of out factory.
  • The manufacturer reserves the right to substitute materials of equal quality, should the identical materials be not available at the time of repair or replacement.

100% Natural Latex Care Instructions

Does my 100% Natural Latex products require special care?

Yes, due to the high quality natural ingredients used in producing the goods, special care must be given to products with 100% Natural Latex.

How do I keep my 100% Natural Latex products in good shape?

Regular low suction vacuuming on the surface of the product will help maintain the product in good condition for lasting use.

Can I sun my 100% Natural Latex products?

No. 100% Natural Latex is sensitive to direct sunlight and heat. You are advised not to expose your 100% Natural Latex to harsh conditions that may jeopardise the quality of the product.

How to I remove spills and stains?

Treat spills and stains as soon as possible by spot cleaning.

Gently scrape away any soil or mop away liquid from the surface of fabric and wipe with a damp cloth using mild soap with warm water. Allow to dry thoroughly before reuse.

Do not saturate the fabric or interior with water or other cleaning liquids.

Do not use any type of chemical liquid.

Can I dry clean the products?

No. Dry clean, spin or tumble dry is not advisable for any Getha products.

What about 100% Natural Latex Pillows, can they be washed?

Yes. Most of our pillows can be washed, simply follow the care instruction label on each pillow for cleaning.

Where can I get the details for care?

Our 100% Natural Latex products will come with a care instruction label.
Alternatively, you may contact us at e-support@getha.com.my.